Everything you need to know about getting your order — and what to do if something isn't right.
Fast, flexible options nationwide and beyond.
We ship across Kenya and internationally — wherever you are, we've got you covered.
Same-day or next-day delivery within Kenya (location dependent).
Prefer to collect your order? Pickup options are available in Kenya.
Our policy on damaged or incorrect items.
Due to the nature of our products, we are unable to accept returns on items that have been opened or used. However, your satisfaction matters to us — here's what we cover:
Damaged on arrival
If your order arrives damaged, we'll replace it free of charge.
Wrong item received
Received the wrong product? Let us know and we'll make it right.
Report within 24 hours
Please report any damaged or incorrect items within 24 hours of delivery so we can resolve it quickly.
Need help with an order?
Our team is ready to make it right. Reach out within 24 hours of delivery.